Terms & Conditions
Terms and Conditions
Last Updated: 3 October 2026
Welcome to Cabbr.
These Terms and Conditions (“Terms”) govern your access to and use of the Cabbr website, Cabbr ERP platform, Cabbr mobile applications, Cabbr Driver App, APIs, integrations, and other software, products, features, and services provided by Cabbr (collectively, the “Services”).
Our website is available at cabbr.in.
By accessing, registering for, subscribing to, or using any Cabbr Service, you agree to these Terms. If you are using Cabbr on behalf of a company, organisation, or other entity, you represent that you are authorised to accept these Terms on its behalf.
If you do not agree with these Terms, you should not use the Services.
1. About Cabbr
Cabbr provides software and technology solutions primarily for cab operators, taxi businesses, travel companies, fleet operators, and transportation-related businesses.
Depending on the subscription, configuration, and features selected, Cabbr may provide functionality including:
Booking and duty management
Customer and passenger management
Driver management
Vehicle and fleet management
Driver mobile applications
GPS and trip tracking
Organisation and booking-agent management
Supplier management
Billing and invoicing
Proforma invoices and quotations
Receipts and payments
Purchase and expense management
Accounting and business records
Attendance and workforce management
Reports and analytics
SMS, email, WhatsApp, and other communication features
APIs and third-party integrations
Other business management tools
Features may be added, modified, replaced, or discontinued as Cabbr develops.
2. Eligibility and Business Use
You must be legally capable of entering into a binding agreement to use Cabbr.
If you create or operate an account on behalf of a business or organisation, you confirm that you have authority to act on behalf of that organisation.
Cabbr is primarily intended as a business software platform and not as a consumer transportation provider.
3. Cabbr Is a Technology Platform
Cabbr provides software to help transportation businesses manage their operations.
Unless expressly stated otherwise, Cabbr itself is not a taxi operator, cab operator, transportation provider, driver, travel agency, vehicle owner, or passenger transportation service.
Bookings, transportation services, vehicles, drivers, fares, passenger interactions, and other transportation activities managed using Cabbr remain the responsibility of the relevant Cabbr customer, transport operator, driver, supplier, or other service provider.
Cabbr does not guarantee the performance, conduct, availability, safety, legality, or quality of transportation services provided by businesses using the platform.
4. Account Registration
Certain Cabbr Services require an account.
You agree to provide accurate and reasonably complete information when creating and maintaining your account.
You are responsible for:
Maintaining the confidentiality of your login credentials
Restricting unauthorised access to your account
Creating appropriate access permissions for your staff
Keeping account information reasonably current
Activities performed using accounts under your organisation
You should notify Cabbr promptly if you believe an account or login credential has been compromised.
Cabbr may suspend access where we reasonably believe an account presents a security risk or is being used without authorisation.
5. Organisation Administrators and Users
A Cabbr customer may create multiple users and assign roles or permissions.
The organisation’s administrator is responsible for deciding:
Who may access the organisation’s Cabbr account
What permissions each user receives
Which employees, drivers, contractors, or other persons may use Cabbr
When user access should be modified or removed
Actions performed by authorised users may be treated as actions performed on behalf of the organisation.
6. Subscription and Fees
Certain Cabbr Services are provided on a paid subscription or usage basis.
Applicable charges may include:
Setup or onboarding charges
Subscription charges
Duty-based usage charges
SMS or communication charges
GPS or tracking charges
Driver trip-tracking charges
Optional services or integrations
Other usage-based services
The applicable pricing presented in your quotation, subscription, order, agreement, account, or Cabbr pricing page forms part of your commercial arrangement with Cabbr.
7. Usage-Based Pricing
Where Cabbr pricing is based on completed duties, transactions, messages, tracking usage, or another measurable activity, charges may be calculated according to the applicable usage recorded by Cabbr systems during the billing period.
Different usage levels may have different rates or pricing slabs.
Taxes, including GST where applicable, may be charged in addition to the displayed service price unless expressly stated otherwise.
8. Third-Party and Communication Charges
Some Cabbr features depend on third-party services such as:
SMS providers
WhatsApp or messaging platforms
Mapping services
Email providers
GPS or location services
Cloud services
Payment services
Other APIs or integrations
Charges associated with these services may be billed separately or incorporated into Cabbr’s applicable pricing.
Third-party prices, policies, limitations, or availability may change independently of Cabbr. Where this materially affects a paid Cabbr feature, Cabbr may revise the applicable pricing or functionality after providing appropriate notice where practicable.
9. Payment
Invoices must be paid according to the payment terms stated on the applicable invoice, quotation, subscription, or commercial agreement.
Customers are responsible for providing accurate billing information.
If payment becomes overdue, Cabbr may issue reminders and may suspend or restrict paid Services after reasonable notice.
Suspension does not automatically cancel outstanding amounts owed for Services already provided.
10. Taxes
Prices may be exclusive of applicable taxes unless otherwise stated.
Customers are responsible for applicable taxes, duties, or government charges associated with their purchase or use of Cabbr, except taxes imposed directly on Cabbr’s income.
Cabbr may collect GST or other applicable taxes where legally required.
11. Free Trials, Demonstrations and Promotional Access
Cabbr may offer free trials, demonstrations, pilot access, promotional pricing, or limited complimentary Services.
Such access may:
Be limited in duration
Have restricted functionality
Have usage limitations
Be modified or discontinued
Convert to paid access only with the applicable agreement or subscription process
Unless specifically agreed otherwise, promotional or trial access does not guarantee continued access to the same features or pricing.
12. Customer Data
Customers retain their rights in the business information and content they submit to Cabbr, subject to applicable law and third-party rights.
This may include:
Customer information
Passenger information
Driver information
Vehicle records
Booking records
Supplier information
Invoices and accounting records
Documents
Images
Trip information
Location information
Other business records
By using Cabbr, you authorise Cabbr to host, process, transmit, back up, display, and otherwise use this information to the extent reasonably necessary to provide, maintain, secure, support, and improve the Services.
13. Responsibility for Customer Data
The customer is responsible for the data that it or its authorised users enter, upload, import, collect, or otherwise process through Cabbr.
You are responsible for ensuring that you have the necessary authority, permission, consent, contractual basis, or other lawful basis required to collect and process information relating to your:
Customers
Passengers
Employees
Drivers
Suppliers
Contractors
Agents
Other individuals
Cabbr is not responsible for determining whether a customer is legally permitted to collect particular information from its customers, passengers, employees, or drivers.
Customers must use Cabbr in accordance with applicable privacy, employment, transportation, communication, and other laws.
14. Driver and Location Tracking
Certain Cabbr features may enable GPS or location tracking of drivers and vehicles.
Customers using these features are responsible for ensuring that drivers and other affected persons are appropriately informed about the use of location tracking and that any permissions or consents required under applicable law have been obtained.
Location functionality may depend on:
GPS availability
Mobile-device permissions
Internet connectivity
Mobile-network coverage
Battery optimisation settings
Device hardware
Operating-system restrictions
Third-party mapping services
Cabbr therefore cannot guarantee continuous or perfectly accurate location information.
Location information should not be treated as an emergency, life-safety, or guaranteed real-time monitoring system.
15. Passenger Information
Cabbr may allow transportation businesses to provide passenger information to assigned drivers or authorised personnel where necessary to perform a booking.
Customers are responsible for ensuring that passenger information entered into Cabbr is appropriate for the relevant transportation service.
Users must not misuse passenger contact information or other personal information obtained through Cabbr.
16. Communications
Cabbr may enable businesses to send operational communications using SMS, email, WhatsApp, push notifications, or other channels.
Examples include:
Booking confirmations
Driver details
Duty assignments
Trip updates
Invoices
Payment information
Operational notifications
Customers are responsible for ensuring that communications they initiate through Cabbr comply with applicable laws, regulations, consent requirements, and messaging-platform policies.
Delivery of messages cannot be guaranteed because delivery may depend on third-party networks and service providers.
17. Acceptable Use
You must not use Cabbr to:
Violate applicable laws or regulations
Commit or facilitate fraud
Access another organisation’s data without authorisation
Attempt to bypass security controls
Introduce malware or harmful code
Probe or attack Cabbr infrastructure
Interfere with the normal operation of the Services
Send unlawful spam or unsolicited communications
Harass or unlawfully monitor individuals
Upload content you do not have the right to use
Misuse passenger, driver, customer, or employee information
Reverse engineer Cabbr except where expressly permitted by applicable law
Resell or reproduce Cabbr software without written permission
Use automated methods that place unreasonable loads on Cabbr infrastructure
We may restrict or suspend accounts involved in serious or repeated violations.
18. Third-Party Integrations
Cabbr may integrate with third-party services.
The availability and operation of such integrations may depend on third parties and may be governed by their respective terms and privacy policies.
Cabbr is not responsible for failures, interruptions, policy changes, pricing changes, or discontinuation of third-party services outside Cabbr’s reasonable control.
19. Software Updates and Changes
Cabbr is continuously developed.
We may:
Add new features
Improve existing features
Modify interfaces
Replace functionality
Update APIs
Fix bugs
Introduce new modules
Remove obsolete functionality
We aim to avoid unnecessarily disrupting customers, but we do not guarantee that every feature or interface will remain unchanged indefinitely.
Material changes affecting paid functionality will be communicated where reasonably appropriate.
20. Service Availability
We aim to provide reliable access to Cabbr, but uninterrupted availability cannot be guaranteed.
Services may occasionally be unavailable because of:
Maintenance
Software updates
Server failures
Internet outages
Telecommunications failures
Cybersecurity incidents
Third-party service failures
Events outside our reasonable control
Scheduled maintenance may be performed when reasonably necessary.
21. Backups and Data Protection
Cabbr may maintain backups and security measures as part of operating the platform.
However, customers should maintain copies of business-critical records where reasonably appropriate.
No electronic system can guarantee complete protection against every hardware failure, software error, cyberattack, data loss, or other technical event.
22. Accuracy of Reports and Calculations
Cabbr may generate reports, invoices, tax calculations, account summaries, duty statistics, distance calculations, location information, and other business information.
These outputs depend on information supplied by users, system configuration, integrations, and software calculations.
Customers are responsible for reviewing important financial, tax, accounting, payroll, operational, or regulatory information before relying on it.
Cabbr software does not replace professional accounting, tax, legal, or regulatory advice.
23. Intellectual Property
The Cabbr platform and associated intellectual property belong to Cabbr or its applicable licensors.
This includes, where applicable:
Software
Source code
Interface designs
Branding
Logos
Graphics
Documentation
Databases and database structures
APIs
Website content
Proprietary processes and technology
Your subscription provides a limited right to use the Services. It does not transfer ownership of Cabbr’s software or intellectual property.
24. Licence to Use Cabbr
Subject to these Terms and payment of applicable fees, Cabbr grants customers a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their legitimate internal business operations.
This licence does not permit you to copy, sell, sublicense, distribute, commercially exploit, or create competing products from Cabbr’s software or proprietary materials except with our written permission or where permitted by applicable law.
25. Feedback
If you voluntarily provide suggestions, feature requests, or feedback about Cabbr, we may use that feedback to improve or develop our Services without creating an obligation to compensate you.
Your confidential business information remains subject to applicable confidentiality and privacy obligations.
26. Suspension of Services
Cabbr may suspend or restrict access where reasonably necessary because of:
Non-payment
Security threats
Suspected unauthorised access
Fraudulent activity
Serious violation of these Terms
Illegal use of the Services
Actions that materially threaten Cabbr systems or other customers
Where reasonably possible, we will attempt to notify the affected customer.
27. Termination
A customer may stop using Cabbr or terminate its subscription according to the applicable subscription or commercial arrangement.
Cabbr may terminate Services for material breach of these Terms, persistent non-payment, unlawful activity, or other circumstances permitted by the applicable agreement or law.
Amounts already due remain payable after termination.
28. Data After Termination
Following termination or expiry of an account, access to Cabbr and customer data may be restricted.
Customers should export business records they need to retain before their account is permanently closed.
Cabbr may retain certain information after termination where necessary for:
Legal obligations
Tax and accounting requirements
Security
Fraud prevention
Dispute resolution
Backup integrity
Enforcement of agreements
Other information may subsequently be deleted or anonymised according to Cabbr’s data-retention practices and Privacy Policy.
29. Disclaimer of Warranties
Cabbr is provided on an “as available” basis to the extent permitted by applicable law.
While we work to maintain reliable and accurate Services, we do not guarantee that:
Every Service will always be uninterrupted
Software will always be error-free
GPS information will always be precise
Third-party services will always remain available
Every message or notification will be delivered
Every calculation will be suitable for every customer’s accounting or regulatory requirements
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
30. Limitation of Liability
To the maximum extent permitted by applicable law, Cabbr will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use or inability to use the Services, including loss of profits, business opportunities, goodwill, or anticipated savings.
Cabbr will not be responsible for losses caused by transportation providers, drivers, passengers, customers, third-party services, telecommunications networks, incorrect information supplied by users, or events outside Cabbr’s reasonable control.
Where liability cannot legally be excluded, it will be limited to the extent permitted under applicable law and any applicable commercial agreement.
31. Indemnification
To the extent permitted by applicable law, a customer agrees to be responsible for claims, losses, or expenses arising from its unlawful use of Cabbr, violation of these Terms, infringement of third-party rights, or unlawful collection or use of information submitted through its Cabbr account.
This provision does not apply to the extent a claim results directly from Cabbr’s own unlawful conduct.
32. Privacy
Use of personal information through Cabbr is also governed by the Cabbr Privacy Policy.
The Privacy Policy explains how personal information may be collected, processed, stored, shared, and protected through the Cabbr website, ERP platform, and applications.
By using Cabbr, users should review both these Terms and the Privacy Policy.
33. Confidentiality
Cabbr and its customers may have access to confidential business information belonging to the other party.
Each party should take reasonable measures to protect confidential information and use it only for legitimate purposes relating to the Services, except where disclosure is required by law or authorised by the relevant party.
34. Governing Law
These Terms are governed by the laws of India, subject to applicable mandatory laws.
Any dispute relating to these Terms or the Cabbr Services will be subject to the jurisdiction specified in the applicable customer agreement or, where no separate jurisdiction has been agreed, the competent courts having jurisdiction over Cabbr’s registered business location.
35. Changes to These Terms
Cabbr may update these Terms from time to time to reflect:
New features
Changes to the Services
Pricing or business-model changes
Legal or regulatory requirements
Security requirements
Changes to third-party services
The latest version will be published on the Cabbr website with an updated revision date.
Where a change materially affects an existing paid Service, we may provide additional notice where reasonably appropriate.
Continued use of Cabbr after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
36. Entire Agreement
These Terms, together with the Cabbr Privacy Policy and any applicable quotation, order form, subscription agreement, service agreement, or other written commercial agreement, form the agreement governing use of Cabbr.
If a separately executed commercial agreement expressly conflicts with these general Terms, the separately executed agreement will apply to the extent of that conflict.
37. Contact Us
If you have questions about these Terms and Conditions, please contact Cabbr through our website:
Cabbr
Website: cabbr.in
You may also use the contact information or contact form provided on the Cabbr website.
These Terms and Conditions apply to the Cabbr website, Cabbr ERP platform, Cabbr Driver App, and other Cabbr applications and services that reference these Terms.