Privacy Policy

Last Updated: 2 October 2026

Cabbr (“Cabbr”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information collected through our website, software platform, mobile applications, and related services.

This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use the Cabbr website, Cabbr ERP, Cabbr Driver App, or other Cabbr services.

Our website is available at cabbr.in.

By accessing or using Cabbr services, you acknowledge the practices described in this Privacy Policy.

1. About Cabbr

Cabbr provides software and technology services for cab, taxi, fleet, travel, and transportation businesses.

Depending on the services enabled by an organisation, Cabbr may provide features including:

• Booking and duty management

• Customer and passenger management

• Driver management

• Vehicle and fleet management

• Driver mobile applications

• Duty and trip tracking

• GPS/location-based features

• Billing, invoices, receipts, and accounting

• Supplier and organisation management

• Attendance and workforce management

• Reports and operational analytics

• SMS, email, WhatsApp, or other communications

In many cases, Cabbr processes information on behalf of the business or organisation that uses Cabbr to manage its operations.

2. Information We May Collect

The information collected depends on the Cabbr services and features being used.

Account and Profile Information

We may collect information such as:

• Name

• Mobile number

• Email address

• User ID or account identifier

• Organisation or company information

• Role and access permissions

• Login and authentication information

• Profile information

Driver Information

When Cabbr is used by or for drivers, we may process information such as:

• Driver name

• Mobile number

• Driver ID

• Assigned vehicle

• Duty assignments

• Duty status

• Trip activity

• Location information when applicable

• Timestamps relating to duty activities

Additional driver or vehicle records may be maintained by the driver’s employer or the Cabbr customer using the platform.

Booking and Passenger Information

Cabbr customers may enter information necessary to manage transportation bookings, including:

• Passenger name

• Mobile number

• Pickup location

• Drop location

• Travel date and time

• Booking details

• Vehicle requirements

• Organisation or booking-agent information

• Trip instructions or other information necessary to provide transportation services

This information is generally provided to Cabbr by the transportation business using our platform rather than directly by the passenger.

Vehicle and Fleet Information

We may process:

• Vehicle registration number

• Vehicle type

• Vehicle assignment

• Vehicle documentation

• Duty and trip information

• GPS or location information where tracking services are enabled

Transaction and Business Information

When organisations use Cabbr ERP, we may process operational and financial records including:

• Quotations

• Proforma invoices

• Sales invoices

• Purchase bills

• Credit and debit notes

• Receipts and payments

• Expenses

• Customer and supplier ledgers

• Transaction references

Cabbr does not collect payment-card information unless a feature specifically requiring such information is introduced and disclosed.

Device and Technical Information

When you access Cabbr services, certain technical information may be collected automatically, including:

• IP address

• Device type

• Operating system

• Browser type

• App version

• Device or application identifiers

• Login timestamps

• Error and diagnostic information

• Security and activity logs

This information may be used for authentication, troubleshooting, fraud prevention, security, performance monitoring, and improving the service.

3. Location Information and GPS Tracking

Certain Cabbr services, particularly the Cabbr Driver App and trip-tracking features, may use device location.

Location information may include GPS coordinates, timestamps, movement information, and other location-related information necessary to provide trip and duty functionality.

When Location May Be Collected

The Cabbr Driver App is designed to limit location collection according to operational requirements.

Location tracking may be activated when a driver starts or performs an assigned duty or when location is otherwise required for an enabled trip-related feature.

During an active duty, location information may be periodically transmitted to Cabbr systems so that authorised users can monitor the progress of the assigned trip.

When the vehicle is stationary, location updates may occur less frequently.

When there is no active duty, Cabbr is designed not to continuously track the driver’s location.

Certain authorised or user-initiated features may request the driver’s current location when necessary.

Background Location

Where required for active trip tracking, the Driver App may need to access location while the app is running in the background or when the screen is locked.

This enables Cabbr to continue recording the progress of an active duty when the driver is not actively viewing the application.

Background location is intended to be used for operational trip and duty functionality and not for advertising.

Users will be asked for the applicable device permissions where required.

Why We Use Location

Location information may be used to:

• Track active duties

• Display the current or last reported position of an assigned vehicle or driver

• Provide trip progress information

• Assist fleet operators in coordinating vehicles and drivers

• Record operational events related to a duty

• Improve dispatch and fleet operations

• Provide location-based trip information to authorised users

Cabbr does not sell driver or user location data.

Location information is not collected for the purpose of serving location-based advertising.

4. How We Use Information

We may use information collected through Cabbr to:

• Provide and operate Cabbr services

• Authenticate users

• Manage bookings and duties

• Assign drivers and vehicles

• Provide trip and location tracking

• Generate invoices and operational documents

• Maintain customer, supplier, driver, and vehicle records

• Send service-related notifications

• Provide customer support

• Detect and prevent unauthorised activity

• Diagnose technical problems

• Maintain system security

• Improve the performance and reliability of our services

• Maintain legally or operationally required records

• Comply with applicable laws and lawful requests

We aim to collect and process information that is reasonably necessary for providing the applicable Cabbr service.

5. Information Provided by Cabbr Customers

Cabbr is primarily a business software platform.

Businesses using Cabbr may enter information relating to their customers, passengers, employees, drivers, suppliers, vehicles, bookings, and other business activities.

For such information, the Cabbr customer is generally responsible for determining why the information is collected and ensuring that it has an appropriate basis or permission to provide and process that information.

Cabbr processes such information to provide the services requested by the customer.

If you are a passenger, driver, employee, or other individual whose information has been entered into Cabbr by a transportation company, you may also contact that organisation regarding its use of your personal information.

6. Sharing of Information

We do not sell personal information.

Information may be shared only when reasonably necessary to operate Cabbr services, including with:

Cabbr Customers and Authorised Users

Information may be accessible to authorised users of the organisation operating the relevant Cabbr account.

For example, an authorised dispatcher may be able to see an assigned driver’s duty status and location during an active trip.

Drivers and Operational Personnel

Information required to perform a booking may be shared with the assigned driver or authorised operational personnel. This may include passenger name, contact information, pickup/drop details, and booking instructions.

Technology and Service Providers

We may use third-party infrastructure or service providers for functions such as:

• Cloud hosting

• Database infrastructure

• Maps and geocoding

• Push notifications

• Email

• SMS

• WhatsApp or messaging

• Error monitoring

• Security

• Analytics

• Customer support

These providers may process information necessary to perform the services they provide to Cabbr.

Legal Requirements

We may disclose information where required by applicable law, court order, government authority, or other valid legal process, or where reasonably necessary to protect the security and legal rights of Cabbr, its customers, or users.

7. Third-Party Services

Cabbr may integrate with third-party platforms or APIs to provide certain functionality.

These may include mapping, location, messaging, notification, cloud infrastructure, authentication, analytics, or communication services.

Information provided to these services is subject to the applicable provider’s privacy practices in addition to our contractual and technical safeguards.

We periodically review the third-party services used by Cabbr and aim to limit information sharing to what is reasonably necessary for the relevant functionality.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Maintain website sessions

• Remember preferences

• Support authentication

• Protect against abuse

• Understand website performance

• Improve the website experience

Some third-party services embedded in our website may also use cookies according to their own privacy policies.

You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Data Security

We take reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, or misuse.

Depending on the service, these measures may include authentication controls, access permissions, secure communications, server security, logging, backups, and other appropriate safeguards.

No internet-based system can guarantee absolute security. Users and organisations are also responsible for protecting their account credentials and restricting access to authorised personnel.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Cabbr services

• Maintain business and transaction records

• Meet contractual obligations

• Resolve disputes

• Maintain security and audit records

• Comply with applicable legal, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and the services being used.

Where information is no longer required and there is no legal or legitimate requirement to retain it, it may be deleted, anonymised, or securely disposed of.

11. Account and Data Deletion

Users or organisations may request deletion of eligible personal information or accounts by contacting Cabbr.

Where Cabbr processes information on behalf of an organisation, an individual may also need to contact that organisation because it controls the relevant business records.

Deletion requests are subject to identity verification and applicable legal, contractual, accounting, security, and record-retention requirements.

Some information may therefore need to be retained even after an account is closed or a deletion request is received.

12. Your Privacy Rights

Subject to applicable law and the circumstances in which Cabbr processes your information, you may have the right to:

• Request information about personal data being processed

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion or erasure of eligible information

• Withdraw consent where processing is based on consent

• Raise a privacy concern or grievance

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Permissions Used by Our Mobile Applications

Depending on the features enabled and the device platform, Cabbr applications may request permissions such as:

Location: Used for duty, trip, driver, and vehicle tracking features.

Notifications: Used to provide booking assignments, duty updates, operational alerts, and other service-related notifications.

Camera or Photos: May be requested where a user chooses to capture or upload documents, vehicle photographs, receipts, or other images.

Other permissions may be requested if new Cabbr features require them. Where required, the purpose will be communicated through the application or device permission interface.

14. Children’s Privacy

Cabbr is a business and transportation operations platform and is not designed or directed primarily toward children.

We do not knowingly collect personal information directly from children for the purpose of creating ordinary Cabbr user accounts unless such processing is permitted under applicable law and appropriately authorised.

15. Communications

Cabbr or businesses using Cabbr may send operational communications relating to:

• Booking confirmations

• Driver assignments

• Duty updates

• Trip information

• Account activity

• Invoices and payments

• Security notifications

• Service announcements

Marketing communications, where used, will be handled in accordance with applicable requirements and available communication preferences.

16. International Processing

Some service providers used to operate Cabbr may process or store information using infrastructure located outside the user’s state or country.

Where applicable, we take reasonable measures intended to ensure that such processing is performed consistently with applicable data-protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Cabbr services, technology, legal requirements, or our data practices.

When significant changes are made, we may provide notice through the website, application, account interface, or other appropriate means.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

18. Contact Us

If you have questions about this Privacy Policy, Cabbr’s privacy practices, or would like to submit a privacy or data request, please contact us through our website:

Cabbr
Website: cabbr.in

Privacy and support requests may be submitted through the contact information or contact form provided on the Cabbr website.

This Privacy Policy applies to the Cabbr website, Cabbr ERP platform, Cabbr Driver App, and other Cabbr applications and services that reference this Privacy Policy.